LetsPool! Buyer Protection covers your purchase price plus original shipping on eligible purchases* and there’s no extra fee for coverage. Follow these steps to get your refund.
If an item hasn’t arrived or isn’t as described, go to the pool and reach out to your pooler.
If you’ve talked to your pooler and the issue still isn’t resolved after three business days, contact us.
You can count on hearing from us within 48 hours.
Whatever you’re looking for, millions of items on LetsPool! are returnable. Before you buy an item, check the Buyer Protection policy, then follow these easy steps to make a return.
Go to the pool and click on the Contact Seller icon
Send the item back as soon as possible using the pooler’s preferred return method.
If the seller doesn’t refund your money, ask LetsPool! to step in and help.
*For full terms and conditions, read our LetsPool! Buyer Protection policy.