Buyer Protection
LetsPool! - Buyer Protection - Happy Mamma

Get the item you ordered or your money back - it's that simple

LetsPool! Buyer Protection covers your purchase price plus original shipping on eligible purchases* and there’s no extra fee for coverage. Follow these steps to get your refund.

LetsPool! - Buyer Protection - Contact the Pooler

Contact the Pooler

If an item hasn’t arrived or isn’t as described, go to the pool and reach out to your pooler.

LetsPool! - Buyer Protection - Not resolved? Let us know

Not Resolved? Let us know

If you’ve talked to your pooler and the issue still isn’t resolved after three business days, contact us.

LetsPool! - Buyer Protection - We will get your money back fast

We'll get your money back fast

You can count on hearing from us within 48 hours.

Need to Return an Item?

It’s easy to do on LetsPool!

Whatever you’re looking for, millions of items on LetsPool! are returnable. Before you buy an item, check the Buyer Protection policy, then follow these easy steps to make a return.

LetsPool! - Buyer Protection - Ship Back

Start your return

Go to the pool and click on the Contact Seller icon


Ship the item back

Send the item back as soon as possible using the pooler’s preferred return method.


Receive your Refund

If the seller doesn’t refund your money, ask LetsPool! to step in and help.

*For full terms and conditions, read our LetsPool! Buyer Protection policy.